FAQs | Adorabella

Information on Hanging Rods & Finials

Are the wall hangings under the Clearance Sale specials backed with fabric

To remain competitive, in February 2023 Adorabella discontinued attaching backing fabric to our wall hangings. Our wall hangings have their edges folded and overlocked, with a channel (included) at the top for the hanging rod (rod sold separately) and a channel at the bottom for the weight stabilisation bar (included). Should you wish your wall hangings to be backed, please contact us on 02 4871 2766 and we can provide a quote for this service.

What makes Adorabella hanging brackets so different?

Our hanging brackets are especially designed to suit our hanging rods that allow wall hangings to hang as close to the wall as possible - thereby maximizing the appeal of the wall hanging by reducing wavering and distortion.

Payment options

Can I pay by Credit Card, PayPal, Direct Transfer or Cheque?

Yes - by credit card – Mastercard, Visa or Amex only. Payment by this method speeds the processing and delivery of your order and is our preferred payment option.

Yes - by PayPal.

Yes – by direct transfer to our bank account. After placing your order we will email you the Australian Dollar amount and our bank details if you choose this payment option.

Yes - by cheque. Australian Customers: Please allow 1 week for posting your cheque and 1 week for clearing. After placing your order we will email you the Australian Dollar amount if you choose this payment option, and process your order once your cheque funds have cleared.
International Customers: by bank cheque drawn onthe Commonwealth Bank of Australia and made payable to Adorabella. Please allow 3 weeks for posting and one week for the clearing of your cheque.

When do I get charged for my order?

Credit Card: We charge your credit card just prior to processing your order.
PayPal: As soon as your payment is received into our PayPal account.
Direct Transfer: We will send you an invoice shortly before processing your order with our bank details. Once payment is received we will process your order.
Cheque: We will present your cheque immediately upon receipt and process your order ASAP thereafter once your cheque has cleared at the bank.

If you choose to pay by cheque or Direct Transfer we will send you an invoice and you can make your payment after receiving that invoice (not before please). Our bank account details will be on your invoice.

We invoice you only after we have checked that all items you have ordered are in stock.

Do you accept COD?

For Australian Customers: Yes – by COD Australia Post. You will be notified by Australia Post when your goods have arrived at your local Post Office and you will need to make payment to them.
For International Customers: Sorry - COD is not possible.

I notice on your website that you use e-Path as your on-line credit card payment gateway. Is this secure?

Adorabella engages e-Path as our payment gateway as it is the most secure method to make credit card payments on-line as your credit card and identity details are not permanently stored in some database, storage device or network somewhere. Furthermore, Adorabella does not handle your credit card data online via our website ensuring added security. The e-Path gateway is PCI DSS compliant and fully protected by THAWTE SSL (Secure Socket Layer) and also complies with CDU (Critical Data Unplugged), a new initiative born from police and law enforcement advice the world over on how to achieve the ultimate security for critically sensitive data transmitted via the internet.

You can also play an important role in keeping your personal information secure e.g user name and password, by not sharing that information with friends or anyone else. To read more about e-Path payment gateway click here.

Payment processing, order processing, and delivery times

How long after my payment is processed will it take to receive my order?

Payment processing takes place 1-2 days after you place your order if you have paid by credit card.

Order processing takes place within 1 day after Payment Processing as we do not process your card until we are about to process your order. The reason for the delay in processing your card until just prior to processing your order is simply one of fairness as we don’t believe we should process your card, hold your funds for days before we can commence processing your order.

Order processing may take 3-5 business days depending upon the time of year. For more information on Order Processing Times see Shipping Information.

Delivery can take 2-6 business days (after processing your order) depending on where you live in Australia. For more information on Delivery Times see Shipping Information.

Pricing

Why do prices differ between your website and stores that stock your goods?

Stores with which we trade do not have to sell at our Recommended Retail Price (RRP) and can set their own price for items they sell in their own store. This may mean lower or higher prices charged by the stores relevant to their own commercial circumstances and their necessity to remain viable.

Returns and Replacements or Credits

Under what circumstances can I make a return and get an exchange, replacement or credit?

For information on our Returns Policy see our Returns Trade Customers page

Please Note: Under no circumstances can any return be effected via our Stockists unless that item was purchased from that stockist.